As always, your satisfaction is our first priority. If you're
not satisfied with any item, Handy Laundry return policy is as follows:
Customers wishing to return merchandise to Handy Laundry must first contact
and obtain a Return Authorization (RA) number. RA numbers are valid for 15 days
from the date of issuance, and must be obtained within 30 days of ship date.
Returns will be handled according to the following schedule:
Defective Upon Shipment - Credit for cost of item(s) or
replacement
New (Unopened) - Credit for cost of item(s) minus cost
of shipping and handling & a 35% re-stocking fee *
Cancelled Order - Credit for cost of item(s) minus 35%
re-stocking fee
Used (Opened) - Non-Returnable
Damaged, Missing Parts - Non-Returnable
* Handy Laundry reserves the right to evaluate production return conditions
and assess restocking fees at its own discretion.
Defective products are eligible for credit or replacement within 15 days
of customer invoice date. Replacements will be shipped upon receipt of defective
merchandise via group shipment, unless customer requests an upgrade at their
expense. Advance replacements are available, but must be paid for at the time
replacement ships. All returns should be sent prepaid shipping to the address
provided along with the Return Authorization (RA) number. Packages must have
the RA number written visibly on shipping box with a brief description of
the product defect inside. Handy Laundry is not responsible for any item not
received at its warehouse. Allow 7 to 14 business days for processing returns.
If approved, you can expect your refund or exchange within one week from
the time we receive your return. For credit card orders, please allow one
to two statements for your credit to appear.